Widerrufsrecht

1. RETURNS POLICY

1.1 Consumers
Nothing contained within this Clause affects any statutory rights available to Consumers.
Where a Consumer exercises statutory rights, those rights shall prevail over this Clause to the extent required by law.

1.2 Business Customers
This Clause applies only to Business Customers.
Trades International does not accept returns unless authorised in writing prior to the return of the Products.
Any authorisation to return Products shall be entirely at the discretion of Trades International.
Granting approval on one occasion shall not oblige Trades International to approve future returns.

1.3 Conditions for Business Returns
Approved returns must satisfy all of the following conditions:
a. the return request is made within thirty (30) days of delivery;
b. the Products are unused;
c. the Products remain in their original packaging wherever reasonably possible;
d. the Products are undamaged;
e. the Products have been stored correctly;
f. the Products remain capable of immediate resale as new.

Products failing to satisfy these conditions may be refused or accepted subject to a reduced refund reflecting any reduction in value.

1.4 Bespoke Products
Bespoke Products, made to order, non-standard or special order goods are non-returnable except where defective.

1.5 Returns Address
Unless otherwise agreed in writing, all authorised returns shall be sent to:

Trades International Limited
c/o Welari
Second Floor
Asiatic Building
Chancel Industrial Estate
London NW10 2DA

Goods returned to Trades International's registered office set out in Clause 2 will not be accepted as returned to the Returns Address. If goods are delivered to Trades International's registered office, the Customer will be required to pay the reasonable costs incurred by Trades International of ensuring the goods arrive at the Returns Address, including shipping costs and any administration costs incurred for receiving goods at the registered office.

1.6 Cost of Return
Except where Products are confirmed by Trades International to be faulty due to a manufacturing defect, all return carriage costs shall be borne by the Customer.
Trades International recommends that returned Products are adequately insured whilst in transit.

1.7 Restocking Charge
Approved Business Customer returns are subject to a restocking charge of fifteen per cent (15%) of the invoiced value of the returned Products.
The restocking charge reflects the administrative, inspection, handling and warehousing costs incurred by Trades International.
The restocking charge shall not apply where Products are accepted as faulty due solely to a manufacturing defect.

1.8 Refunds
Refunds shall only become payable after:
a. receipt of the returned Products;
b. inspection by Trades International; and
c. confirmation that the Products satisfy the conditions contained within this Clause.

Original delivery charges are non-refundable unless required by law or where the return arises solely due to Trades International's error.

2. FAULTY GOODS AND MANUFACTURING DEFECTS

2.1 Notification
The Customer shall notify Trades International as soon as reasonably practicable after becoming aware of any alleged defect.
Business Customers should notify Trades International promptly and, wherever reasonably possible, before the Products are installed, altered or incorporated into any other materials.

2.2 Inspection
Trades International may require:
a. photographs;
b. videos;
c. batch numbers;
d. samples;
e. inspection by Trades International's representatives;
f. return of the Products;

before determining whether a manufacturing defect exists.

Reasonable assistance shall be provided by the Customer.

2.3 Customer's Election
Where Trades International confirms that the Products are faulty due to a manufacturing defect, the Customer may elect either:
a. replacement of the defective Products; or
b. a full refund of the purchase price paid for those Products.

This election shall be made by the Customer.

2.4 Return Costs
Where a manufacturing defect is confirmed, Trades International shall reimburse the Customer's reasonable return carriage costs or, at Trades International's option, arrange collection of the Products.

2.5 Exclusions
Products shall not be regarded as faulty where the alleged defect arises wholly or partly from:
a. incorrect installation;
b. improper storage;
c. misuse;
d. accidental or intentional damage;
e. fair wear and tear;
f. failure to follow installation or storage instructions;
g. use outside the Product Specification;
h. alteration by the Customer or a third party without Trades International's written consent;
i. use with incompatible products or materials;
j. chemical attack, contamination or exposure beyond the intended application.

2.6 Continued Use
Business Customers shall cease using Products immediately after discovering an alleged defect where continued use could reasonably increase the extent of any damage or loss.
Continued use after discovery of an apparent defect may reduce or extinguish any claim to the extent that such continued use materially contributes to the loss.